An Evaluation Methodology of Quality for Health Web Sites based on Fuzzy Linguistic Modelling

J.M. Moreno, J.M. Cadenas, S. Alonso, E. Herrera-Viedma

A methodology to evaluate the quality of health Web sites is presented. The evaluation methodology is composed of a quality criteria set and a computation instrument to generate quality assessments. The quality criteria set is based on both technical criteria and criteria related with the content of information on the Web sites. Quality assessments are defined using users’ perceptions on the health Web site quality. We assume a fuzzy linguistic modelling to represent the users’ perceptions. The methodology is entirely useroriented, as the quality criteria are derived from the needs expressed by the users, and evaluations of Web sites are calculated from the users point of view.

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