PROCEEDINGS IPMU '08
Evaluating High-Tech Firm Performance using Hierarchical Balanced Scorecard and Fuzzy Schemes
Chun-hsien Wang, Chung-Te Ting.
A model is developed for measuring the
acceptable performance of high tech firms
based on the interaction between financial,
customers, internal business process, and the
learning and growth perspective. The
hierarchical balanced scorecard (HBSC)
integrated with non-additive fuzzy integral for
designing, developing and implementing high
technology firms relevant to performance
measurement was employed to overcome
interaction among the various perspectives. In
the light of this empirical evidence, the results
provide guidance to high tech firms’
performance measurement in both identifying
the appropriate metrics and overcoming key
implementation obstacles for improving
firm-operating efficiency and hence assistance
for future strategic adjustment.
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