Evaluating High-Tech Firm Performance using Hierarchical Balanced Scorecard and Fuzzy Schemes

Chun-hsien Wang, Chung-Te Ting.

A model is developed for measuring the acceptable performance of high tech firms based on the interaction between financial, customers, internal business process, and the learning and growth perspective. The hierarchical balanced scorecard (HBSC) integrated with non-additive fuzzy integral for designing, developing and implementing high technology firms relevant to performance measurement was employed to overcome interaction among the various perspectives. In the light of this empirical evidence, the results provide guidance to high tech firms’ performance measurement in both identifying the appropriate metrics and overcoming key implementation obstacles for improving firm-operating efficiency and hence assistance for future strategic adjustment.

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